- General information
Pursuant to Art. 4 No. 1 GDPR, ‘personal data’ means all information relating to an identified or identifiable natural person (hereinafter referred to as the “the data subject’’); an individual is considered as being identifiable if the individual can be directly or indirectly identified, in particular by means of an identifier such as a name, an identification number, location data, an online identifier, or one or more special characteristics expressing the physical, physiological, genetic, mental, economic, cultural or social identity of this individual.
Responsible within the meaning of Art. 4 No. 7 GDPR:
Miele Operations & Payment Solutions GmbH
Carl-Miele-Straße 29, 33332 Gütersloh
Tel: +49 5241 8673190
- appWash for users
You can easily organise and process washing and drying cycles with appWash. Before using appWash for the first time, you need to verify your phone number, register and create an account. After registration, you can visit our Website or use the app to reserve, activate and stop the washing machines and dryers available to you. Washing machines and dryers you use can also be billed using appWash.
The following data is processed in association with the use of appWash:
- First name and surname,
- E-mail address,
- Telephone number,
- Data regarding the washing or drying cycle (number/place/time).
For the initial registration and creation of an individual account, we process your first and last name, your e-mail address and your address. This data is also needed for billing. For the calculation of the invoice amount we need the data of the individual washing and drying cycles (number/place/time). We also process your phone number to verify your account.
The processing of the aforementioned data is required for the fulfilment and billing of the services offered by appWash. The legal basis for data processing is Art. 6 para. 1 lit. b) GDPR. Furthermore, the data will be analysed pseudonymised/anonymised so that our services can be continuously optimised. The legal basis for this is Art. 6 para. 1 lit. f) GDPR, whereby the optimisation of our services justifies our legitimate interest. / Legal basis for data processing is your consent, Art. 6 para. 1 lit. a) GDPR.
Your data will only be stored for as long as it is necessary to fulfil the purpose or until your consent is revoked, unless data processing is permitted on the basis of another legal basis.
To make full use of our appWash app, there are some system authorisations required, such as the location access authorisation. You will be asked to grant the appropriate authorisations when starting to use the appWash and/or only when using the respective function. Please note, however, that proper use of the appWash app requires access to certain features of your mobile device (smartphone or tablet) and access to your personal information.
In addition to the data mentioned in Section 2.1, when you use the appWash app, your so-called app usage data and your IP address shall also be processed. The processing of this data is required to fulfil the services offered by the appWash app. The legal basis for data processing is Art. 6 para. 1 lit. b) GDPR. Furthermore, the app usage data will be analysed pseudonymised/anonymised so that our appWash app can be continuously optimised. The legal basis for this is Art. 6 para. 1 lit. f) GDPR, whereby the optimisation of the appWash app justifies our legitimate interest. / Legal basis for data processing is also your consent, Art. 6 para. 1 lit. a) GDPR.
Your data will only be stored by us for as long as it is necessary to fulfil the purpose or until your consent is revoked, unless data processing is permitted on the basis of another legal basis.
Our appWash app uses the Google Analytics service by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (“Google”) to design and improve the app as needed. Google Analytics uses so-called cookies, which are stored on your device and allow an analysis of the use of appWash apps by you. The information generated by the cookie is usually transmitted to a Google server in the US and stored there. We use the extension of the IP anonymisation (so-called IP masking) for our Miele apps, i.e. your IP address will be shortened beforehand by Google within member states of the European Union or in other contract states of the treaty on the European Economic Area. The full IP address shall only be sent to a Google server in the US and shortened there in exceptional cases.
On behalf of the appWash app operator, Google will use this information to evaluate your use of the appWash app, to compile reports on app activity, and to provide us with other services related to the use of the appWash app and Internet usage.
The legal basis for data processing is Art. 6 para. 1 lit. f) GDPR. / Legal basis for data processing is your consent, Art. 6 para. 1 lit. a) GDPR.
You can object or revoke the collection or analysis of your data by Google Analytics by deactivating the Google Analytics function in the Miele apps settings.
The data sent by us and linked to cookies, user identifiers (e.g. user ID) or advertising IDs will be automatically deleted after 14 months.
appWash web application / website
Each time you visit our website, your browser automatically transmits data that is stored in the log files of the server. This refers to the following data (“log files data”):
- Information on the used browser type and browser version,
- The user’s operating system,
- The user’s Internet service provider and IP address,
- Date and time of call.
Log files data is analysed anonymously in order to continuously improve the website, to adapt the website to the interests of our users and to rectify faults more quickly. These purposes also include our legitimate interest in the processing of data according to Art. 6 para. 1 lit. f) GDPR.
In a non-anonymised form, the log file data is used solely to detect malfunctions and to ensure system security, including detection and tracking of inadmissible access attempts as well as fraud and abuse attempts. It will be stored for 7 to 14 days for this purpose and then deleted. Log files data whose further storage is required for evidential purposes are excluded from deletion until the final clarification of the respective incident and can be forwarded to the investigating authorities in individual cases.
The respective website recognises that you have already visited it, through the information stored in the Cookies. This will allow you to best display the site according to your preferences. Only the Cookie itself is identified on your device. In addition, personal data will only be processed with your explicit consent or, if absolutely necessary, in order to be able to use the service offered and requested by you accordingly.
You can also disable certain Cookies on our Cookie settings page. Furthermore, you can prevent the storage of cookies by making a corresponding setting in your browser software; in this case, you may not be able to fully use all features of our website.
Additional information for operators of appWash facilities
We may also process personally identifiable information to create an operator’s account and the subsequent business relationship with the appWash facility operator. This is, for example:
- First name and surname of the operator,
- E-mail address of the operator,
- Address of the operator and locations,
- Telephone number of the operator,
- Data regarding the appWash facility,
- Bank data (IBAN, etc.) and
- Tax data (e.g. tax ID, if necessary)
The processing of the aforementioned data is required for the fulfilment and billing of the services offered by appWash. The legal basis for data processing is Art. 6 para. 1 lit. b) GDPR.
The data will only be stored for as long as it is necessary to fulfil the purpose or until your consent is revoked, unless data processing is permitted on the basis of another legal basis.
- Commercial communication
If and insofar as you have given us your consent to contact you with advertising, e.g. by e-mail newsletter, the data processing required in connection with the contact takes place on the legal basis of Art. 6 para. 1 lit. a) GDPR (“Consent”). You may revoke your consent to us at any time with future effect (for example, by using the unsubscribe link included in the e-mail). The despatch of commercial communications can be done via external service providers. These service providers act on our behalf as processors bound by instruction.
- Contact options
You will find different ways to contact us in our appWash app and on our website. If you use them and contact us, e.g. by e-mail, we will process the data you provide us with in order to answer your enquiry.
We have a legitimate interest in answering enquiries sent to us. The legal basis for data processing is Art. 6 para. 1 lit. f) GDPR. If your enquiry is aimed at concluding a contract, the legal basis is Art. 6 para. 1 lit. b) GDPR.
In the context of contacting us, data transmitted to us will be deleted after completion of your enquiry, if and insofar as we are not obliged to store the information due to commercial and tax law reasons.
- Social Media representation
Information about the Facebook-Fanpage
Information about Twitter
We operate the Twitter account appWash_Miele using the short messaging service by Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103 U.S.A. (“Twitter”). Responsible for data processing of persons living outside the United States is the Twitter International Company, One Cumberland Place, Fenian Street, Dublin 2 D02 AX07, Ireland.
By using Twitter, your personal information is collected, transmitted, stored, disclosed and used by Twitter, and is transmitted, stored and used irrespective of your residence in the United States, Ireland and any other country in which Twitter conducts business.
Information about Instagram
Information about Youtube
Information about LinkedIn
Information about XING
- Transmission of personal data to third parties
The appWash services are provided in part by our external service provider, Involtum Services B.V. ("Involtum"), Hofplein 20, 3032 AC Rotterdam, Netherlands. Involtum acts as a processor bound by instruction for individual processing operations.
- External consultants (e.g. lawyers, accountants, auditors);
- Service providers and vicarious agents;
- Companies of the Miele Group (https://www.miele.com/de/com/standorte-2090.htm);
- Insurance companies; and
- Authorities and government agencies.
We transfer your personal data to third parties only insofar as this is necessary for the fulfilment of the contract, if we or the third party has a legitimate interest in the processing of your personal data or if you have consented to the transmission of data. We also provide your personal information if required to do so by law or by governmental or judicial order.
- Place of data storage
- Rights of the data subject
The data subjects have various rights under the GDPR. This particularly includes:
- Right to disclosure: In accordance with Art. 15 GDPR, you can request a confirmation as to whether your personal data is processed by us. If such processing exists, you may also request further information about processing from us.
- Right to correction: You have a right of correction and/or completion in accordance with Art. 16 GDPR, if the processed personal data relating to you is incorrect or incomplete.
- Right to restrict processing: In accordance with Art. 18 GDPR, you may request the restriction of the processing of your personal data.
- Right to deletion: According to Art. 17 GDPR, you also have the right under certain circumstances to demand the deletion of your stored personal data.
- Right to data portability: In accordance with Art. 20 GDPR, you also have the right to receive personal data that you have provided in a structured, common and machine-readable format and to transmit it without any obstruction from us to another responsible person.
- Right to complain
You have the right to complain about the handling of your personal data by the data protection authority responsible for you or us.
- Right of objection
If your personal data is processed based on legitimate interests in accordance with Art. 6 para. 1 lit. f. GDPR, you have the right to object to the processing of your personal data in accordance with Art. 21 GDPR, provided there are reasons for this arising from your particular situation or the appeal is directed against direct advertising. In the latter case, you have a general right to object, which shall be implemented by us without stating a particular situation.